Crossloop, new computer remote service, to help non techie.

For non techie faced with frustating computer problems and without deep pockets or a stand by IT department , the best next solution is a new free sertvice called Crossloop downloadable at crossloop.com .
The new product is a computer remote control service designed for collaborative help where the person needing help can initiate a session in which a more knowledgeable person in a different location is given access to the disabled computer for a diagnostic and help solve the problem.
For the system to work, both parties need to download the free service on their computers and for security reasons, the person being helped have to sit by the disabled computer and be the one that initiate the session by choosing the share tab. By clicking the share tab, the person seeking help will generate an access code different for each session, and only then can he gives it to the person providing the help to access his computer. That person providing the help can be a family member, a friend or a consultant in a list maintained by CrossLoop. In the case of the use of a listed consultant, there is a reasonable fee to pay the consultant depending on the case. An interesting feature of the service is a rating system in which the person being helped can rate the person providing the help in how helpful he has been.
For now the new service is only available for computers with Windows operating system; a Mac version is on the works and should be available in the next months.

For more, see WSJ.com