Have you experienced a bad customer service lately? Instead of going to the culprit company's Web site and vent your frustration with no way of knowing that it will be heard, there is a better way to go about it. It is offered by a new Online service called Tello which lets users rate specific employees and business based on the level of customer service provided. It just launched this week with a website and an iPhone app.
Tello founders set to make the service to look more like Tweeter in the sense that people can rate an employee in less than thirty seconds. But Tello goes a bit further by allowing users to identify good employees so that they can seek their service the next time they are doing business with the company in question. Also, Tello will provide customer reaction data to businesses whose employees are rated by users of the service in the hope that they will encourage employees to provide better service and reward employees that consistently get good reviews on Tello according to the New York Times.
For more, see NYTimes.com
Showing posts with label Mobile apps. Show all posts
Showing posts with label Mobile apps. Show all posts
Wednesday, October 20, 2010
Thursday, October 7, 2010
Square mobile credit card processing solution makes taking credit card payments accessible to anyone.

Ever wondered why is it that only companies and business in general accept credit cards as a method of payment? Well a San Francisco company has been asking the same question and has come up with a solution designed to brake that monopoly. The service is called Square Up from a San Francisco company called Square .
One reason behind the statu quo until now may have been the number of red tape and countless fees associated with setting up a credit card merchant account. Now for a moment, forget about all that. According to the New York Times, the Square Up system practically get rid of almost all fees reducing them to a bare bone of a couple: a transaction fees representing 2.75 percent of the total, plus 15 cents.
Concerning the equipment, all you need is an iPhone, Android phone, iPod Touch or an iPad and a half-inch reader attachment if you own any of the Apple devices while Android phones owners whose devices is equipped with a card-swiping slot, do not need any other piece of equipment.
To set up the whole system, you would need to download the app which is free.
Beside the low transaction fees, another beauty of Square Up is the fact that you only pay as you use it; if you don't, you don't owe anything.
To "ring" a transaction, just swipe the customer's card into the slot and have him or her sign their names on the phone's touch screen with their fingers. In case the customer is not physically present, just like any merchant would do, just have them provide their cards' required information.
From that point on, your phone connects to Square's server, process the transaction authorizes the purchase, sends a receipt by e-mail to the buyer and logs the transaction on your personal Square Web page. There, a tidy table that you can download as a spreadsheet, reports your income for the day.
To sign up with Square Up, you will have to provide your bank routing and account number allowing Square Up to deposit your money according to the New York Times.
But there is a little hang concerning the transfer of the money to your account: only the first $1,000 of each week's transaction ends up in your account immediately. Any amount over that may take up to a month pending review by the company's auditors before reaching your account. If you expect to use the service to process amount exceeding that threshold, there is a way to get around that $1,000 limit by providing Square Up with more information about your business when you first sign up.
For more, see NewYorkTimes.com
One reason behind the statu quo until now may have been the number of red tape and countless fees associated with setting up a credit card merchant account. Now for a moment, forget about all that. According to the New York Times, the Square Up system practically get rid of almost all fees reducing them to a bare bone of a couple: a transaction fees representing 2.75 percent of the total, plus 15 cents.
Concerning the equipment, all you need is an iPhone, Android phone, iPod Touch or an iPad and a half-inch reader attachment if you own any of the Apple devices while Android phones owners whose devices is equipped with a card-swiping slot, do not need any other piece of equipment.
To set up the whole system, you would need to download the app which is free.
Beside the low transaction fees, another beauty of Square Up is the fact that you only pay as you use it; if you don't, you don't owe anything.
To "ring" a transaction, just swipe the customer's card into the slot and have him or her sign their names on the phone's touch screen with their fingers. In case the customer is not physically present, just like any merchant would do, just have them provide their cards' required information.
From that point on, your phone connects to Square's server, process the transaction authorizes the purchase, sends a receipt by e-mail to the buyer and logs the transaction on your personal Square Web page. There, a tidy table that you can download as a spreadsheet, reports your income for the day.
To sign up with Square Up, you will have to provide your bank routing and account number allowing Square Up to deposit your money according to the New York Times.
But there is a little hang concerning the transfer of the money to your account: only the first $1,000 of each week's transaction ends up in your account immediately. Any amount over that may take up to a month pending review by the company's auditors before reaching your account. If you expect to use the service to process amount exceeding that threshold, there is a way to get around that $1,000 limit by providing Square Up with more information about your business when you first sign up.
For more, see NewYorkTimes.com
Monday, August 30, 2010
Flipboard iPad app is a free and appealing social network news aggregator.
With Apple enjoying tremendous success with the launch of the iPad, users of the tablet are enjoying the natural feel and large screen of the device among others things. But they are not the only ones finding the iPad very accommodating to work with; developers too like the flexibility of the device which allows them to aggregate media and other Web content in a very appealing interface.
In that environment, content aggregators have thrived. One app, Flipboard a new iPad app that aggregates news from social media, is one step ahead the rest when it comes to taking advantage of all the possibilities that the device has to offer. What makes the Flipboard stands alone, is its ability to present the news in a attractive way that replicates a magazine-like feel.
Flipboard has been making waves lately partially because of how well it fits with the iPad's touch interface and how closely it really does resemble an interactive magazine, but also because of the way it collects all of the articles, blog posts, images, and videos that your social network is discussing.
According to AppScout, "Flipboard is a free app, and once you have it installed and you're logged in to your Facebook and Twitter accounts (if you want the app to see them), it will scan your friends' posts and present the links and articles that they've been posting to Facebook or Twitter to you in a magazine-like layout. Your Facebook friends, their shared links, photos, and videos are all arranged in a layout that looks much better than Facebook itself, and the links from the people you follow on Twitter are pre-loaded and the articles displayed in-line."
You don't have to scroll endlessly through pages and pages of content to find the things you're looking for, either: They're all laid out on pages that look like you're reading an actual magazine, and you can move your finger across the iPad display to flip between pages, AppScout says.
For more, see AppScout.com
In that environment, content aggregators have thrived. One app, Flipboard a new iPad app that aggregates news from social media, is one step ahead the rest when it comes to taking advantage of all the possibilities that the device has to offer. What makes the Flipboard stands alone, is its ability to present the news in a attractive way that replicates a magazine-like feel.
Flipboard has been making waves lately partially because of how well it fits with the iPad's touch interface and how closely it really does resemble an interactive magazine, but also because of the way it collects all of the articles, blog posts, images, and videos that your social network is discussing.
According to AppScout, "Flipboard is a free app, and once you have it installed and you're logged in to your Facebook and Twitter accounts (if you want the app to see them), it will scan your friends' posts and present the links and articles that they've been posting to Facebook or Twitter to you in a magazine-like layout. Your Facebook friends, their shared links, photos, and videos are all arranged in a layout that looks much better than Facebook itself, and the links from the people you follow on Twitter are pre-loaded and the articles displayed in-line."
You don't have to scroll endlessly through pages and pages of content to find the things you're looking for, either: They're all laid out on pages that look like you're reading an actual magazine, and you can move your finger across the iPad display to flip between pages, AppScout says.
For more, see AppScout.com
Monday, August 2, 2010
New version of CNN News iPhone app is now available to international users.
Even if it has been around for a while, CNN News iPhone app was till now only available to users in the U.S.A. But last week, CNN announced a new version available to iPhone and iPod Touch international users. The new version comes with added features like "push notification" for breaking news and the ability to use the phone camera to capture photos and videos and upload them to CNN's iReport citizen journalism website" according to AppScout.
"The new CNN app also allows iPhone and iPod Touch owners to customize their news experience. You can select certain topics and subjects and "follow" them so you get regular updates on the news and alerts on information that interests you specifically" still according to AppScout. "As you find stories that interest you, you can also save them for future or offline reading, and depending on where you live and the type of news you frequently read, the app will show you news stories of regional interest." AppScout said.
Another new feature of the app is its integration with CNN's iReport citizen journalism Web site allowing users to report on events happening in their areas. They can register right from their phone through the app to either submit material or view some submitted by others.
On top of the new features, the new new version of the app allows users to do all the other things that they use to do with the old one like watch the latest news reports or access CNN videos on -demand etc. The new CNN News iPhone app is free to download from the iTunes store or from CNN's Website.
For more, see AppScout.com
"The new CNN app also allows iPhone and iPod Touch owners to customize their news experience. You can select certain topics and subjects and "follow" them so you get regular updates on the news and alerts on information that interests you specifically" still according to AppScout. "As you find stories that interest you, you can also save them for future or offline reading, and depending on where you live and the type of news you frequently read, the app will show you news stories of regional interest." AppScout said.
Another new feature of the app is its integration with CNN's iReport citizen journalism Web site allowing users to report on events happening in their areas. They can register right from their phone through the app to either submit material or view some submitted by others.
On top of the new features, the new new version of the app allows users to do all the other things that they use to do with the old one like watch the latest news reports or access CNN videos on -demand etc. The new CNN News iPhone app is free to download from the iTunes store or from CNN's Website.
For more, see AppScout.com
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