Wednesday, December 23, 2009

The need to know in retailers' return policies.

With the busy shopping season upon us, stores' returns policies may be the last thing in shoppers' minds. To the opposite, it seems that everyone is preoccupied to get the best deals possible on that much coveted item either for oneself or a loved one. But equally important is the need to know about the retailer's return policy. This is where things get very interesting as different retailers have different policies and various rules are applied by retailers to various categories of items with those same rules changing from time to time with some exceptions made during the holidays.
Complicating matters, is the surge of Online commerce which brings a new set of confusion over what items bought Online can be returned to a physical store and under what circumstances.
Whether Online or in store, the general rule of thumb is to do your homework and check the store return policy.
A recent trend among retailers is to allow purchases made during November or December to be returned through January. But in general, as they become more popular, electronic items like computers and digital cameras, are subject to more restrictions with a two weeks return window and a restocking fees for opened items.
And this time of year being the season of giving, gift recipients may be faced with additional challenges when it comes to returning gift items. When it comes to policies regarding the return of gifts, "many retailers will provide refunds only to the person who originally made the purchase, while the gift recipient even with a gift receipt, can only make exchanges for merchandise, or receive a store credit or gift card" according to the NYTimes.
For more sampling for stores return policies, see the article in NYTimes.com.

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