Have you experienced a bad customer service lately? Instead of going to the culprit company's Web site and vent your frustration with no way of knowing that it will be heard, there is a better way to go about it. It is offered by a new Online service called Tello which lets users rate specific employees and business based on the level of customer service provided. It just launched this week with a website and an iPhone app.
Tello founders set to make the service to look more like Tweeter in the sense that people can rate an employee in less than thirty seconds. But Tello goes a bit further by allowing users to identify good employees so that they can seek their service the next time they are doing business with the company in question. Also, Tello will provide customer reaction data to businesses whose employees are rated by users of the service in the hope that they will encourage employees to provide better service and reward employees that consistently get good reviews on Tello according to the New York Times.
For more, see NYTimes.com